Terms & Conditions

  • In order to qualify for gift voucher, minimum spending Rs.20,000 in one order is mandatory. Spend more to earn more discount accordingly.
  • Gift voucher neither can be transferred or redeemed in partial nor encashed.
  • Gift voucher earned on a certain order will be instantly redeemed on same order.
  • Bespoke orders or sale items value will not be added to calculate gift voucher amount.
  • Company reserve the right to change modify or cancel the gift voucher offer without prior notice.
  • If you have any query please write us at sales@cottonrichshirt.com for further assistance.
  • 10% on Rs.20,000 – 49,999
  • 15% on Rs.50,000 – 99,999
  • 20% on Rs.100,000 or above


These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. By placing an order you are agreeing to these Terms.


Who we are. We are Cotton Rich a company in Pakistan. Our company office is at UG 22, Vogue Towers, M.M Alam road, Lahore, Pakistan

How to contact us. You can contact us by telephoning our customer service team at +92 (0) 307 7047527 or by writing to us at info@cottonrichshirt.com.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


How we will accept your order. Our acceptance of your order will take place when we email a confirmation to you.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Location of sale. Where you are ordering products to may have an impact on the availability of the products and the delivery options available to you.


Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Making sure your measurements are accurate. If we are making the product to measurements, you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.


If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.


Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.

More significant changes to the products and these terms. We may update these Terms from time to time. We may also revise these Terms as they apply to your order from time to time to reflect: (i) changes in relevant laws and regulatory requirements; and/or (ii) changes in our business practices. If we revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the order if you are not happy with the changes. If you opt to cancel, you will have to return any relevant products you have already received, and we will arrange a refund of the price you paid for the relevant product(s).

We are happy to exchange any items except bespoke, altered orders, washed, worn or which is defective within 15 days of your receiving the item. Orders can be exchanged by post or in Cotton Rich stores in Pakistan (excluding department stores, outlets and airport locations).

Where you exchange an item by post, please complete the exchange form and send your item through your courier at our store.

Please note: we must be notified of any missing or defective items within 7 days of receipt of an order.

Gift Cards and e-vouchers cannot be returned or redeemed for cash. Where an item bought using a gift card or e-voucher can only be facilitated through online buying as per company policies.

Please ensure that your return is packaged securely with all tags still intact reusing the original outer packaging where possible and that the completed exchange form is submitted here. This will ensure that your exchange is processed speedily.

If applicable, exchange will be honored once against each purchase.

From time to time, this Website may contain links to websites that are not owned, operated or controlled by Cotton Rich or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither Cotton Rich nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither Cotton Rich nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Website, you do so entirely at your own risk.


Other than personally identifiable information, which is subject to the terms of the Website’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (User Communications) is and will be considered non-confidential and non-proprietary. Cotton Rich, its affiliates and/or their designers may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Cotton Rich may, but is not obligated to, monitor or review any User Communications. Cotton Rich shall have no obligations to use, return, review, or respond to any User Communications. Cotton Rich will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Cotton Rich retains the right to remove any or all User Communications that includes any material Cotton Rich deems inappropriate or unacceptable.

Your use of this website is at your risk. The materials and services provided in connection with this web site are provided, as is, without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither Cotton Rich nor any of its affiliates warrant the accuracy or completeness of the materials or services on or through this website. The materials and services on or through this website may be out of date, and neither Cotton Rich nor any of its affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

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